GENERAL TERMS AND CONDITIONS
These General Terms and Conditions apply to travel services, including safari arrangements, accommodation, and related ground services offered under the Hello Tanzania brand.
All safari services in Tanzania are provided by licensed local operators in accordance with local regulations. Operational responsibility for the provision of safari services on the ground rests with the respective licensed local operator.
Nature of Services
Services provided under the Hello Tanzania brand include individually arranged travel services (including safaris, accommodation, transportation, and related ground services).
These services are not sold as an organized package holiday and do not constitute a “package” within the meaning of EU Directive 2015/2302 or similar national legislation.
Each service is arranged on behalf of the client and may be provided by independent local service providers.
The client acknowledges that services may be invoiced as one combined amount for payment convenience, without creating a legally defined travel package.
Hello Tanzania acts as an intermediary and coordinator of services and is not the direct provider of all services included in the travel arrangements.
Disclaimers
Travel itineraries and quotations provided by Hello Tanzania are indicative and subject to availability at the time of booking confirmation. Each price quotation is valid for 7 days from the date of issue and may be subject to change thereafter. A booking is considered confirmed upon receipt of the required payment and reconfirmation of availability. Detailed booking conditions are described in a separate document entitled “BOOKING PROCEDURE”.
Upon receipt of payment, Hello Tanzania undertakes to arrange the services in accordance with the agreed travel itinerary. If, for reasons beyond our control, any service cannot be provided as planned, suitable alternatives of a similar standard will be proposed, subject to availability.
Hello Tanzania is not responsible for delays, cancellations, schedule changes, or other disruptions affecting services provided by third parties, including but not limited to airlines, ferries, or other transport providers. These services remain beyond our control. Changes to the itinerary may occur due to weather conditions, wildlife movements, operational requirements, or other unforeseen circumstances. We will make every effort to minimize inconvenience and provide the best possible experience under the circumstances.
Hello Tanzania is not responsible if participants are unable to take part in the trip for reasons beyond our control, including but not limited to travel restrictions, documentation issues, health conditions, or force majeure. We are also not responsible for loss, damage, or delay of luggage and personal belongings during transportation or throughout the trip.
Clients are responsible for ensuring that all travel documents, including passports, visas, and health requirements, comply with the regulations of the destination country.
Travel insurance covering at least medical expenses, trip cancellation, delays, and personal belongings is strongly recommended.
Payment Terms
A deposit of 30% is required to confirm a booking unless otherwise agreed in writing. Payment may be made by bank transfer, online card payment, or PayPal. Bank transfer details are provided at the end of the document. All bank charges associated with the transfer are borne by the client.
The remaining balance must be paid by bank transfer no later than 5 business days before the start of the safari, unless otherwise agreed. For bookings made close to the departure date, payment terms may be arranged individually. Business days mean Monday to Friday, excluding public holidays.
Cash payments, if agreed in advance, are accepted exclusively in US dollars (USD), in banknotes issued from 2009 onwards.
A booking is considered confirmed only upon receipt of the required payment and written confirmation from Hello Tanzania.
All prices are based on current rates and may be subject to minor adjustments due to currency exchange rate fluctuations or changes in supplier prices at the time of final confirmation.
Cancellation and Refund Policy
All cancellations must be submitted in writing by email or through the official WhatsApp contact used during the booking process. The cancellation date is considered to be the date on which the message is received.
For cancellations received 31 days or more before the scheduled start of the trip, the deposit will be refunded after deduction of any non-refundable costs incurred with third parties.
For cancellations received between 30 and 10 days before the start of the trip, 50% of the deposit will be refunded after deduction of any non-refundable costs incurred with third parties.
For cancellations received 9 days or less before the start of the trip, the deposit is non-refundable.
For one-day safaris, cancellations made 3 days or less before the scheduled date are non-refundable.
For safaris involving domestic flights, particularly 2–3-day fly-in safaris, flight costs are non-refundable once tickets have been issued.
Certain services may be subject to stricter cancellation conditions. Any non-refundable costs incurred with third parties (such as flights, park fees, special permits, or hotel deposits) may be deducted from the applicable refund.
Hello Tanzania will make every effort to operate the itinerary as agreed; however, changes may occur for reasons beyond our control. In such cases, alternative services of a similar standard will be provided where possible.
If the trip is cancelled by Hello Tanzania for reasons attributable to us, the client will receive a full refund of all payments made. Hello Tanzania’s liability is limited solely to the refund of payments received and does not include additional costs, losses, or claims.
If the trip is interrupted or cancelled for reasons beyond our control (including but not limited to weather conditions, government restrictions, force majeure, or safety considerations), refunds will be limited to the unused portion of the services, where applicable.
No refund will be provided in the event of a no-show, late arrival, early departure, or non-use of services during the safari.
Refunds will be processed within 30 days from the confirmed cancellation date.
Refunds, where applicable, will be calculated after deduction of all non-refundable third-party costs, bank fees, transaction costs, and exchange rate differences.
Refunds will be made using the same payment method where possible and may be subject to bank or transaction fees, which are borne by the client.
Hello Tanzania reserves the right to cancel or modify a trip for reasons related to safety, health, environmental conditions, or the well-being of clients and staff.
Additional Conditions
Certain elements of the travel itinerary may form an integral part of the overall trip arrangements and may not be eligible for partial refunds in the event of changes or non-use.
Hello Tanzania will make every effort to operate the itinerary as agreed; however, the final route and services may vary depending on availability, operational requirements, or circumstances beyond our control. In such cases, alternative services of a similar standard will be provided where reasonably possible.
Any unused services during the trip are non-refundable unless otherwise agreed in writing.
Clients are required to follow the instructions of guides and local operators throughout the trip. Failure to comply with these instructions may result in exclusion from certain activities without entitlement to a refund.
Force majeure includes, but is not limited to, weather conditions, natural events, wildlife-related restrictions, government actions, strikes, political unrest, health-related situations, transport disruptions, and other circumstances beyond reasonable control.
Any complaints regarding services should be reported without undue delay during the trip so that Hello Tanzania and/or the local operator have the opportunity to resolve the issue on site. Complaints submitted only after the completion of the trip may limit the scope of potential claims.
